Support with useful context from the first message.

Include in the request

Provide the account email, exact page or journey, expected result, error text, and UTC time. For billing, include an order or invoice reference—never a full card number.

• Browser and device
• Redacted screenshot
• Affected document or asset
• Steps to reproduce

Account and access

Use password recovery for forgotten credentials. Never share MFA codes or reset links with support.

Settings lets you change the password, manage sessions, and request account export or deletion.

Saving and export

If a document does not save, keep the tab open until checking the local draft and note the sync message. For export, say whether preparation, generation, or download failed.

Download a .ppry copy when the document is available again.

Billing

Include purchase email, receipt reference, plan, and date. Polar's portal updates payment methods, downloads invoices, and cancels.

Read the published policy before requesting a refund.

Security

For suspected unauthorized access, change the password, close sessions, and email security@pappery.com with time and observed signals.

Do not send credentials, tokens, MFA codes, or card data.